Feedback
Share Your Experience
Your feedback helps us improve. Whether you'd like to share a compliment, suggest an improvement, or let us know how we're doing — we'd love to hear from you.
Why Your Feedback Matters
At Brighter Community Support Service, we are committed to continuous improvement. Every piece of feedback we receive — positive or constructive — helps us deliver better support to our participants and their families. We take all feedback seriously and use it to shape how we work.
Ways to Share Feedback
Compliment
Let us know when a support worker or team member has made a positive difference. We love celebrating our team's great work.
Suggestion
Have an idea for how we could do things better? We welcome suggestions from participants, families, and support coordinators.
General Feedback
Anything else you'd like to share about your experience with Brighter Community Support Service.
Submit Your Feedback
Complete the form below and a member of our team will acknowledge your feedback within 2 business days.
What Happens Next?
- 1
We receive your feedback
Your submission is reviewed by our quality team within 2 business days.
- 2
We acknowledge receipt
If you provided contact details, we'll confirm we've received your feedback.
- 3
We act on it
Compliments are shared with the relevant team members. Suggestions are reviewed and considered for improvement.
- 4
We follow up
Where appropriate, we'll let you know what action was taken in response to your feedback.
Have a Complaint?
If your feedback relates to a serious concern or complaint, we encourage you to use our dedicated complaints process so it can be handled with the appropriate level of care and urgency.
Go to ComplaintsExternal Feedback Options
You also have the right to provide feedback directly to the NDIS Quality and Safeguards Commission at any time. This is independent of our internal process.
NDIS Quality and Safeguards Commission