Our complaints process
We are committed to providing high-quality support that respects your goals and your rights. We view feedback—both positive and negative, as an opportunity to improve our services. Making a complaint will not affect the quality of support you receive or your relationship with our team. You have the right to speak up.
Once we receive your complaint, we will record it in our secure Complaints Register, send you a confirmation that we have received it, and assign a dedicated manager to oversee the resolution.
How to make a complaint
We are committed to providing safe, respectful, and high-quality support. If you are not satisfied with any aspect of our service, we encourage you to let us know.
Complaints can be made by participants, family members, carers, or representatives at any time. You can submit a complaint by contacting our team directly via phone, email, or by completing our online form.
All complaints are taken seriously and will be handled confidentially, fairly, and in a timely manner. We will acknowledge your complaint, investigate the matter, and keep you informed throughout the process.
Send us a complaint
Hours
Mon | 07:00 am – 07:00 pm | |
Tue | 07:00 am – 07:00 pm | |
Wed | 07:00 am – 07:00 pm | |
Thu | 07:00 am – 07:00 pm | |
Fri | 07:00 am – 07:00 pm | |
Sat | 07:00 am – 07:00 pm | |
Sun | Closed |
Empowering independence, every step of the way
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